Shaklee News

10
May

Shaklee Business Leader Account Management Team

Your North American Regional Sales Team is here to support you every step of the way! We’re excited to provide the resources and assistance you need to grow your business with confidence.

Below, you’ll find key contact emails and phone numbers to help with orders, business needs, and more—because your success is our priority!

The structure now includes:

  • A Field Support Team that will work with Shaklee Directors through Senior Coordinators
  • A Master Coordinator Support team that will handle all Master Coordinator through Presidential Master Coordinator Support.

Monday - Friday

8:00 AM to 5:00 PM (Pacific) | 11:00 AM to 8:00 PM (Eastern)

Contact Information

  • Roxanne Zulgis (English Language Support)
  • Vicky Villanueva (English and Spanish Language Support)

US – 925-734-3630
CANADA – 888-574-2553
leadershipsupport@shaklee.com

Appointment Preferred – To schedule personal time with your Shaklee Master Coordinator Counselors please email them at leadershipsupport@shaklee.com.  Please include in the subject line of the email the name of your Master Coordinator Councilor (Roxanne or Vicky) and a short reason for the meeting such as follow-up, reorganization, business questions, etc. This will allow both Counselors the opportunity to schedule the necessary time with you to resolve your team needs.

For immediate needs, when your assigned Master Coordinator Counselor is unavailable, please contact the Master Coordinator Support Line at 925-734-3630 (US) or 888-574-2553 (Canada) and the next available Councilor will be able to answer your call.

Shaklee Field Support

US Support Team

HOURS Mon-Fri, 6:00 am – 5:00 pm PT / 9:00 am – 8:00 pm ET
PHONE 925-734-3636
EMAIL   fieldsupport@shaklee.com

CANADA Support Team

HOURS (English) Mon-Fri, 5:00 am – 5:00 pm PT / 8:00 am – 8:00 pm ET
HOURS (French) Mon-Fri, 5:00 am – 1:00 pm PT / 8:00 am – 4:00 pm ET
PHONE 888-574-2553 (888-5-SHAKLE)
EMAIL   canada@shaklee.com

What can Field Support help me with?

  • Compensation
  • P&R
  • Promotions
  • Incentive/Trackers
  • Business Related questions/processes
  • Emails/Fax/Mail
  • EFT’s
  • Resignations
  • Deaths
  • CD Formations/Dissolutions
  • Profile updates
    • Address Change Request
    • Pricing
    • Adding Spouse
  • Deleting Members
  • Reorganizations

Order Entry

United States

PHONE 1-800-Shaklee (1-800-742-5533)
HOURS (Pacific): Mon-Fri, 6 am to 7pm Pacific | Saturday, 7 am – 4 pm Pacific
HOURS (Eastern): Mon-Fri, 9 am to 10 pm Eastern | Saturday, 10 am – 7 pm Eastern
NOTE: On the first and last business day of the month, hours are extended to 9 pm Pacific / 12 am Eastern
EMAIL   customercare@shaklee.com

Canada

Canada English
1-800-263-6674
HOURS (Pacific) Mon-Fri, 6 am – 7 pm Pacific /Saturday, 7 am – 4 pm Pacific
HOURS (Eastern) Mon-Fri, 9 am to 10 pm Eastern/Saturday 10 am – 7 pm Eastern
NOTE: On the first and last business day of the month, hours are extended to 9 pm Pacific / 12 am Eastern

Canada French
1-800-263-9145 French
HOURS (Pacific) Mon-Fri, 5 am to 1pm Pacific
HOURS (Eastern) Mon-Fri, 8 am to 4pm Eastern

email canada@shaklee.com

What can Order Entry help me with?

  • Placing Orders
  • Sponsoring – enroll new Members by phone
  • RMA – Shaklee Guarantee/Order Discrepancies
  • Order Status
  • PV Transfer
  • Autoships
  • Autoship Management
  • Credit/Debits (S&H refunds, $10 product coupons, etc)