Shaklee News

18
Apr

Shaklee Business Leader Account Management Team

Your North American Regional Sales Team has grown and restructured, and we are thrilled to be able to offer you and your teams a new level of support and assistance.

Led by Roger Hill, Director of Sales, your two Regional Sales Managers, Susan Kim and Raquel Ledezma, are motivated and empowered to go the extra mile to help you succeed in your Shaklee business.  Susan and Raquel work with a team of eight Regional Account Managers, each of whom is a Field Support veteran with years of experience assisting you, understanding your needs and the needs of your business.

Listed below you will find, based upon your location, the assigned Regional Sales Manager and Account Executive who are there to support you.

Pacific Region

ACCOUNT MANAGER
Gabriela Gutierrez
ggutierrez@shaklee.com
925-271-9144

SALES MANAGER
Susan Kim
skim@shaklee.com
925-924-3389

SALES DIRECTOR
Roger Hill
rhill@shaklee.com
760-855-6292

Northwest Region

ACCOUNT MANAGER
Christina Han
chan@shaklee.com
925-271-9144

SALES MANAGER
Susan Kim
skim@shaklee.com
925-924-3389

SALES DIRECTOR
Roger Hill
rhill@shaklee.com
760-855-6292

Mountain Region

ACCOUNT MANAGER
Marc Gooch
mgooch@shaklee.com
925-271-9144

SALES MANAGER
Susan Kim
skim@shaklee.com
925-924-3389

SALES DIRECTOR
Roger Hill
rhill@shaklee.com
760-855-6292

Southwest Region

ACCOUNT MANAGER
Jim Rapport
jrapport@shaklee.com
925-271-9144

SALES MANAGER
Susan Kim
skim@shaklee.com
925-924-3389

SALES DIRECTOR
Roger Hill
rhill@shaklee.com
760-855-6292

Central Region

ACCOUNT MANAGER
Ana Caballero
acaballero@shaklee.com
925-271-9144

SALES MANAGER
Raquel Ledezma
rledezma@shaklee.com
925-924-3184

SALES DIRECTOR
Roger Hill
rhill@shaklee.com
760-855-6292

Midwest Region

ACCOUNT MANAGER
Helen Wang
hwang@shaklee.com
925-271-9144

SALES MANAGER
Raquel Ledezma
rledezma@shaklee.com
925-924-3184

SALES DIRECTOR
Roger Hill
rhill@shaklee.com
760-855-6292

Northeast Region

ACCOUNT MANAGER
Victoria Villanueva
vvillanueva@shaklee.com
925-271-9144

SALES MANAGER
Raquel Ledezma
rledezma@shaklee.com
925-924-3184

SALES DIRECTOR
Roger Hill
rhill@shaklee.com
760-855-6292

Southeast Region

ACCOUNT MANAGER
Roxanne Zulgis
rzulgis@shaklee.com
925-271-9144

SALES MANAGER
Raquel Ledezma
rledezma@shaklee.com
925-924-3184

SALES DIRECTOR
Roger Hill
rhill@shaklee.com
760-855-6292

North America Chinese Support

ACCOUNT MANAGER
Helen Wang
hwang@shaklee.com
925-271-9144

North America Korean Support

ACCOUNT MANAGER
Christina Han
chan@shaklee.com
925-271-9144

SALES MANAGER
Susan Kim
skim@shaklee.com
925-924-3184

North America Master Coordinator Support

SALES MANAGER
Joe Torres
jtorres@shaklee.com
925-924-3031

SALES DIRECTOR
Roger Hill
rhill@shaklee.com
760-855-6292

How to Best Use Your Account Management Team

Sales Directors/ Sales Managers

  • Goal setting and strategic conversations
  • Explain and help maximize the Shaklee Dream plan
  • Rank qualifications commission inquiries: qualifications, paid compensations and exceptions
  • Assist Senior Coordinator through Senior Executive Coordinator ranks with their personal accounts

Account Managers

  • Goal setting and strategic conversations
  • Explain and help maximize the Shaklee Dream plan
  • Rank qualifications commission inquiries: qualifications, paid compensations and exceptions
  • Assist Director through Coordinator ranks with their personal accounts

Field Support

  • Compensation
  • P&R
  • Promotions
  • Incentive/Trackers
  • Business Related questions/processes
  • Emails/Fax/Mail
    • EFT’s
    • Resignations
    • Deaths
    • CD Formations/Dissolutions
    • Profile updates
      • Address Change Request
      • Pricing
      • Adding Spouse
    • Deleting Members
    • Reorganizations

Order Entry

  • Placing Orders
  • Sponsoring – enroll new Members by phone
  • RMA – Shaklee Guarantee/Order Discrepancies (they may not know what RMA means?)
  • Order Status
  • PV Transfer
  • Autoships
  • Autoship Management
  • Credit/Debits (S&H refunds, $10 product coupons, etc)

Field Support

United States

Canada

  • PHONE 888-574-2553 (888-5-SHAKLE)
  • HOURS Mon-Fri, 5 am to 1 pm Pacific
  • EMAIL   canada@shaklee.com

Order Entry

US

PHONE 1-800-Shaklee (1-800-742-5533)
Mon-Fri, 6 am to 7pm Pacific
Saturday, 7 am – 4 pm Pacific
customercare@shaklee.com

NOTE: On the first and last business day of the month, hours are extended to 9 pm Pacific.

Canada English
1-800-263-6674
Mon-Fri, 5 am to 7pm Pacific
Saturday, 7 am – 4 pm Pacific

Canada French
1-800-263-9145
Mon-Fri, 5 am to 1pm Pacific

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