Shaklee News

10
May

Shaklee Business Leader Account Management Team

Your North American Regional Sales Team is thrilled to be able to offer you and your teams a new level of support and assistance.

Led by Vice President of Sales Kevin Crandall and Chief Sales Officer Jeff Pearson, Roger Hill, West Region Director, Robby Carter, Central Region Director, Joe Cardon, East Region Director, and your Regional Sales Managers, Chris Bartholomew, Raquel Ledezma and Mindy Trimble, are motivated and empowered to go the extra mile to help you succeed in your Shaklee business.

Additionally, we have restructured our Field Support teams by adding a personalized support structure to specifically address your teams needs and your needs based on your Shaklee appointed Business Leader rank.

Listed below you will find, based upon your location, the Regional Sales team member who has been assigned to support you as well as the Leadership Support and Master Coordinator Support Counselors based on your rank.

The structure now includes:

  • A Field Support Team that will work with Shaklee Directors through Senior Coordinators
  • A Leadership Support team working with our Shaklee Executive Coordinator through Senior Key Coordinators
  • A Master Coordinator Support team that will handle all Master Coordinator through Presidential Master Coordinator Support.

Western Region

SALES MANAGER

Mindy Trimble
mtrimble@shaklee.com
925-924-3389

SALES DIRECTOR

Roger Hill
rhill@shaklee.com
760-855-6292

VICE PRESIDENT

Kevin Crandall
kcrandall@shaklee.com
925-223-7571

Central Region

SALES MANAGER

Raquel Ledezma
rledezma@shaklee.com
925-924-3184

SALES DIRECTOR

Robby Carter
rcarter@shaklee.com
801-529-6250

VICE PRESIDENT

Kevin Crandall
kcrandall@shaklee.com
925-223-7571

Eastern Region

SALES MANAGER

Chris Bartholomew
cbartholomew@shaklee.com
801-647-9058

SALES DIRECTOR

Joe Cardon
jcardon@shaklee.com
801-735-3961

VICE PRESIDENT

Kevin Crandall
kcrandall@shaklee.com
925-223-7571

Canada Support

GENERAL MANAGER
Alexis Gebhard

agebhard@shaklee.com

PRESIDENT OF GLOBAL SALES
Jeff Hill
jhill@shaklee.com

North America Master Coordinator Support

SALES MANAGER
Joe Torres
jtorres@shaklee.com
925-924-3031

VICE PRESIDENT
Kevin Crandall
kcrandall@shaklee.com
925-223-7571

How to Best Use Your Account Management Team

What can my Sales Director/ Sales Manager help me with?

  • Goal setting and strategic conversations
  • Explain and help maximize the Shaklee Dream plan
  • Rank qualifications commission inquiries:
    • Qualifications
    • Paid commissions
    • Promotions & Incentive Exceptions
  • Assist all Shaklee Business Leaders ranks with their business needs
  • Host Weekly & Monthly Regional Mastermind Training Calls
  • Develop and Support all Regional Field Leadership and Opportunity Events

Monday - Friday

8:00 AM to 5:00 PM (Pacific) | 11:00 AM to 8:00 PM (Eastern)

Contact Information

  • Roxanne Zulgis (English Language Support)
  • Vicky Villanueva (English and Spanish Language Support)

US – 925-734-3630
CANADA – 888-574-2553
leadershipsupport@shaklee.com

Appointment Preferred – To schedule personal time with your Shaklee Master Coordinator Counselors please email them at leadershipsupport@shaklee.com.  Please include in the subject line of the email the name of your Master Coordinator Councilor (Roxanne or Vicky) and a short reason for the meeting such as follow-up, reorganization, business questions, etc. This will allow both Counselors the opportunity to schedule the necessary time with you to resolve your team needs.

For immediate needs, when your assigned Master Coordinator Counselor is unavailable, please contact the Master Coordinator Support Line at 925-734-3630 (US) or 888-574-2553 (Canada) and the next available Councilor will be able to answer your call.

Monday - Friday

8:00 AM to 5:00 PM (Pacific) | 11:00 AM to 8:00 PM (Eastern)

Contact Information:

  • Christina Han (English and Korean Language Support)
  • Gabby Gutierrez (English and Spanish Language Support)
  • Helen Wang (English and Chinese Language Support)
  • Jim Rapport (English Language Support)

US – 925-271-9144
CANADA – 888-574-2553
leadershipsupport@shaklee.com

Appointment Preferred – To schedule personal time with your Shaklee Leadership Support Counselor, please email them at leadershipsupport@shaklee.com.

Please include in the subject line of the email the name of your Leadership Support Counselor (Christina, Gabby, Helen or Jim) and a short reason for the meeting such as follow-up, reorganization, business questions, etc. This will allow your Counselors the opportunity to schedule the necessary time with you to resolve your specific needs.

For emergency issues please use the Leadership Support Line at 925-271-9144 (US) or 888-574-2553 (Canada) and the next available Counselor will be able to answer your call.

Shaklee Field Support

US Support Team

HOURS Mon-Fri, 6:00 am – 5:00 pm PT / 9:00 am – 8:00 pm ET
PHONE 925-734-3636
EMAIL   fieldsupport@shaklee.com

CANADA Support Team

HOURS (English) Mon-Fri, 5:00 am – 5:00 pm PT / 8:00 am – 8:00 pm ET
HOURS (French) Mon-Fri, 5:00 am – 1:00 pm PT / 8:00 am – 4:00 pm ET
PHONE 888-574-2553 (888-5-SHAKLE)
EMAIL   canada@shaklee.com

What can Field Support help me with?

  • Compensation
  • P&R
  • Promotions
  • Incentive/Trackers
  • Business Related questions/processes
  • Emails/Fax/Mail
  • EFT’s
  • Resignations
  • Deaths
  • CD Formations/Dissolutions
  • Profile updates
    • Address Change Request
    • Pricing
    • Adding Spouse
  • Deleting Members
  • Reorganizations

Order Entry

United States

PHONE 1-800-Shaklee (1-800-742-5533)
HOURS (Pacific): Mon-Fri, 6 am to 7pm Pacific | Saturday, 7 am – 4 pm Pacific
HOURS (Eastern): Mon-Fri, 9 am to 10 pm Eastern | Saturday, 10 am – 7 pm Eastern
NOTE: On the first and last business day of the month, hours are extended to 9 pm Pacific / 12 am Eastern
EMAIL   customercare@shaklee.com

Canada

Canada English
1-800-263-6674
HOURS (Pacific) Mon-Fri, 6 am – 7 pm Pacific /Saturday, 7 am – 4 pm Pacific
HOURS (Eastern) Mon-Fri, 9 am to 10 pm Eastern/Saturday 10 am – 7 pm Eastern
NOTE: On the first and last business day of the month, hours are extended to 9 pm Pacific / 12 am Eastern

Canada French
1-800-263-9145 French
HOURS (Pacific) Mon-Fri, 5 am to 1pm Pacific
HOURS (Eastern) Mon-Fri, 8 am to 4pm Eastern

email canada@shaklee.com

What can Order Entry help me with?

  • Placing Orders
  • Sponsoring – enroll new Members by phone
  • RMA – Shaklee Guarantee/Order Discrepancies
  • Order Status
  • PV Transfer
  • Autoships
  • Autoship Management
  • Credit/Debits (S&H refunds, $10 product coupons, etc)
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