Service, Relationships, Referrals

Service, Relationships, Referrals

Provide excellent customer service, build relationships and obtain referrals

Our business is about people and how important it is to help those people become successful.  As new Members join Shaklee, we want to reward that decision by sharing with them best-in-class products (ours!) and make sure their experience with you and Shaklee is a delightful one.

As you focus on customer service and building relationships, the natural next step will be referrals–the people who introduce you to new people unprompted and people who feel comfortable when you talk to the–mall because of your commitment to focus on customer service and building those relationships.

Provide excellent customer service

Did you know the average length of time a Shaklee customer uses our products is over 10 years? Now that’s brand loyalty! But it isn’t just our products that make the difference. It’s you, the Shaklee Distributor cultivating that relationship that can mean the difference between a one-time purchase and a long term, faithful customer.

Here are some tips, from of our most successful Leaders, for providing great customer service:

  • Thank new Members for enrolling with a note (email or postcard) and welcome them to the Shaklee Family.
  • Check in over the first few days to make sure they’ve received their order and to answer any questions they may have.
  • Check back after a couple of weeks check to see how they’re doing with their products and results.
  • Later, schedule time to touch base to help with reorders, answer questions, and introduce new products.

Take advantage of the Follow Up tool in Shaklee Connect™ on desktop or mobile to schedule reminders for following up with new people as they join. Check out the video clips below to learn more about using the Follow Up tool to build your business.

Build relationships

With great customer service to your Member as a foundation, you want to build relationship based on an attitude of service to them by supporting their health and wellness goals over the long haul.

  • Stay in touch about more than Shaklee. Acknowledge birthdays, holidays and other milestones relevant to your customer.
  • Share relevant info and offers based on their needs. For example, if there is an article on the Naturally Blog around a topic you’ve previously discussed, share the article with a short note. Or if they use YOUTH skin care and a new special offer is available, use that as an opportunity to reach out.

Take advantage of the Follow Up tool in Shaklee Connect™ on desktop or mobile to schedule reminders for following up with new people as they join. Check out the video clips below to learn more about using the Follow Up tool to build your business.

Obtain referrals

As you develop a solid relationship with your customer/Member by providing excellent service, being a resource to them, and demonstrating a genuine care/concern, then asking for referrals is an easy conversation to have.

And it doesn’t have to be hard! It can be as simple as, “My company just launched a new Sports Nutrition line. Who do you know that is really into fitness or working out that might be interested in nutritional products to support their goals.” Or, “I’m starting a summer weight loss challenge next week and I’m looking for 5 people to join me. Who do you know that might want to do the challenge with me.”

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