Shaklee News

12
May

Shaklee Business Leader Account Management Team

Your North American Regional Sales Team is thrilled to be able to offer you and your teams a new level of support and assistance.

Led by Vice President of Sales Kevin Crandall and Chief Sales Officer Jeff Pearson, Roger Hill, West Region Director, Robby Carter, Central Region Director, Joe Cardon, East Region Director, and your Regional Sales Managers, Chris Bartholomew, Raquel Ledezma and Mindy Trimble, are motivated and empowered to go the extra mile to help you succeed in your Shaklee business.

Additionally, we have restructured our Field Support teams by adding a personalized support structure to specifically address your teams needs and your needs based on your Shaklee appointed Business Leader rank.

Listed below you will find, based upon your location, the Regional Sales team member who has been assigned to support you as well as the Leadership Support and Master Coordinator Support Counsellors based on your rank.

The structure now includes:

  • A Field Support Team that will work with Shaklee Directors through Senior Coordinators
  • A Leadership Support Team working with our Shaklee Executive Coordinator through Senior Key Coordinators
  • A Master Coordinator Support Team that will handle all Master Coordinator through Presidential Master Coordinator Support

Canada Support

GENERAL MANAGER

Alexis Gebhard
agebhard@shaklee.com

PRESIDENT OF GLOBAL SALES

Jeff Hill
jhill@shaklee.com

Western
Region

SALES MANAGER

Mindy Trimble
mtrimble@shaklee.com
925-924-3389

SALES DIRECTOR

Roger Hill
rhill@shaklee.com
760-855-6292

VICE PRESIDENT

Kevin Crandall
kcrandall@shaklee.com
925-223-7571

Central
Region

SALES MANAGER

Raquel Ledezma
rledezma@shaklee.com
925-924-3184

SALES DIRECTOR

Robby Carter
rcarter@shaklee.com
801-529-6250

VICE PRESIDENT

Kevin Crandall
kcrandall@shaklee.com
925-223-7571

Eastern
Region

SALES MANAGER

Chris Bartholomew
cbartholomew@shaklee.com
801-647-9058

SALES DIRECTOR

Joe Cardon
jcardon@shaklee.com
801-735-3961

VICE PRESIDENT

Kevin Crandall
kcrandall@shaklee.com
925-223-7571

North America Master
Coordinator Support

SALES MANAGER

Joe Torres
jtorres@shaklee.com
925-924-3031

VICE PRESIDENT

Kevin Crandall
kcrandall@shaklee.com
925-223-7571

How to Best Use Your Account Management Team

What can my Sales Director/Sales Manager help me with?

  • Goal setting and strategic conversations
  • Explain and help maximize the Shaklee Dream Plan
  • Rank qualifications commission inquiries:
    • Qualifications
    • Paid commissions
    • Promotions and Incentive exceptions
  • Assist all Shaklee Business Leader ranks with their business needs
  • Host weekly and monthly Regional Mastermind training calls
  • Develop and support all Regional Field Leadership and opportunity events

Monday – Friday

11:00 a.m. to 5:00 p.m. (Eastern) | 8:00 a.m. to 5:00 p.m. (Pacific)

Contact Information

  • Roxanne Zulgis (English Language Support)
  • Vicky Villanueva (English and Spanish Language Support)

CANADA – 888-574-2553
US – 925-734-3630
leadershipsupport@shaklee.com

Appointment Preferred – To schedule personal time with your Shaklee Master Coordinator Counsellors please email them at leadershipsupport@shaklee.com.  Please include in the subject line of the email the name of your Master Coordinator Counsellor (Roxanne or Vicky) and a short reason for the meeting such as follow-up, reorganization, business questions, etc. This will allow both Counsellors the opportunity to schedule the necessary time with you to resolve your team needs.

For immediate needs, when your assigned Master Coordinator Counsellor is unavailable, please contact the Master Coordinator Support Line at 888-574-2553 (Canada) or 925-734-3630 (U.S.) and the next available Counsellor will be able to answer your call.

Monday – Friday

11:00 a.m. to 5:00 p.m. (Eastern) | 8:00 a.m. to 5:00 p.m. (Pacific)

Contact Information:

  • Christina Han (English and Korean Language Support)
  • Gabby Gutierrez (English and Spanish Language Support)
  • Helen Wang (English and Chinese Language Support)
  • Jim Rapport (English Language Support)

CANADA – 888-574-2553
US – 925-271-9144
leadershipsupport@shaklee.com

Appointment Preferred – To schedule personal time with your Shaklee Leadership Support Counsellor, please email them at leadershipsupport@shaklee.com.

Please include in the subject line of the email the name of your Leadership Support Counsellor (Christina, Gabby, Helen or Jim) and a short reason for the meeting such as follow-up, reorganization, business questions, etc. This will allow your Counsellors the opportunity to schedule the necessary time with you to resolve your specific needs.

For emergency issues please use the Leadership Support Line at 888-574-2553 (Canada) or 925-271-9144 (US) and the next available Counsellor will be able to answer your call.

Shaklee Field Support

CANADA Support Team

HOURS (English):
Monday–Friday, 8:00 a.m. to 8:00 p.m. (Eastern) / 5:00 a.m. to 5:00 p.m. (Pacific)
HOURS (French):
Monday–Friday, 8:00 a.m. to 4:00 p.m. (Eastern) / 5:00 a.m. to 1:00 p.m. (Pacific)
PHONE: 888-574-2553 (888-5-SHAKLE)
EMAIL: canada@shaklee.com

U.S. Support Team

HOURS: Monday–Friday, 6:00 a.m. to 5:00 p.m. (Pacific) / 9:00 a.m. to 8:00 p.m. (Eastern)
PHONE: 925-734-3636
EMAIL: fieldsupport@shaklee.com

What can Field Support help me with?

  • Compensation
  • P&R
  • Promotions
  • Incentive/Trackers
  • Business related questions/processes
  • Emails/fax/mail
  • EFT’s
  • Resignations
  • Deaths
  • CD Formations/Dissolutions
  • Profile updates
    • Address change request
    • Pricing
    • Adding spouse
  • Deleting Members
  • Reorganizations
  • RMA – Shaklee Guarantee/order discrepancies

Order Entry

Canada

Canada English
1-800-263-6674
HOURS (Eastern): Monday–Friday, 8:00 a.m. to 10:00 p.m. | Saturday, 10:00 a.m. to 7:00 p.m.
HOURS (Pacific): Monday–Friday, 5:00 a.m. to 7:00 p.m. | Saturday, 7:00 a.m. to 4:00 p.m.

Canada French
1-800-263-9145
HOURS (Eastern): Monday–Friday, 8:00 a.m. to 4:00 p.m.
HOURS (Pacific): Monday–Friday, 5:00 a.m. to 1:00 p.m.

United States

PHONE: 1-800-Shaklee (1-800-742-5533)
HOURS (Pacific): Monday–Friday, 6 am to 7pm Pacific | Saturday, 7 am – 4 pm
HOURS (Eastern): Monday–Friday, 9 am to 10 pm Eastern | Saturday, 10 am – 7 pm
NOTE: On the first and last business day of the month, hours are extended to 9:00 p.m. (Pacific) / 12:00 a.m. (Eastern)
EMAIL: customercare@shaklee.com

What can Order Entry help me with?

  • Placing orders
  • Sponsoring – enroll new Members by phone
  • Order status
  • PV transfer (US only)
  • Loyalty Orders (formerly AutoShip)
  • Loyalty Order management
  • Credit/debits (S&H refunds, $10 product coupons, etc.)
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