Shaklee News

12
May

Shaklee Business Leader Account Management Team

Below, you’ll find key contact emails and phone numbers to help with orders, business needs, and more – because your success is our priority!

The structure now includes:

  • A Field Support Team that will work with Shaklee Directors through Senior Coordinators
  • A Master Coordinator Support Team that will handle all Master Coordinator through Presidential Master Coordinator Support

Shaklee Field Support

CANADA Support Team

HOURS (English):
Monday–Friday, 8:00 a.m. to 8:00 p.m. ET
HOURS (French):
Monday–Friday, 8:00 a.m. to 4:00 p.m. ET
PHONE: 888-574-2553 (888-5-SHAKLE)
EMAIL: canada@shaklee.com

U.S. Support Team

HOURS: Monday–Friday, 6:00 a.m. to 5:00 p.m. PT / 9:00 a.m. to 8:00 p.m. ET
PHONE: 925-734-3636
EMAIL: fieldsupport@shaklee.com

What can Field Support help me with?

  • Compensation
  • P&R
  • Promotions
  • Incentive/Trackers
  • Business related questions/processes
  • Emails/fax/mail
  • EFT’s
  • Resignations
  • Deaths
  • CD Formations/Dissolutions
  • Profile updates
    • Address change request
    • Pricing
    • Adding spouse
  • Deleting Members
  • Reorganizations
  • RMA – Shaklee Guarantee/order discrepancies

Order Entry

Canada

Canada English
1-800-263-6674
HOURS: Monday–Friday, 9:00 a.m. to 8:00 p.m. ET | Saturday, 10:00 a.m. to 7:00 p.m. ET
NOTE: On the first and last business day of the month, hours are extended to midnight ET

Canada French
1-800-263-9145
HOURS: Monday–Friday, 8:00 a.m. to 4:00 p.m. ET

EMAIL: canada@shaklee.com

United States

PHONE: 1-800-Shaklee (1-800-742-5533)
HOURS (PT): Monday–Friday, 6:00 a.m. to 7:00 p.m. | Saturday, 7:00 a.m. to 4:00 p.m.
HOURS (ET): Monday–Friday, 9:00 a.m. to 10:00 p.m. | Saturday, 10:00 a.m. to 7:00 p.m.
NOTE: On the first and last business day of the month, hours are extended to 9:00 p.m. PT / 12:00 a.m. ET
EMAIL: customercare@shaklee.com

What can Order Entry help me with?

  • Placing orders
  • Sponsoring – enroll new Members by phone
  • Order status
  • PV transfer (US only)
  • Loyalty Orders (formerly AutoShip)
  • Loyalty Order management
  • Credit/debits (S&H refunds, $10 product coupons, etc.)

Monday – Friday

11:00 a.m. to 8:00 p.m. ET

Contact Information

  • Roxanne Zulgis (English Language Support)
  • Vicky Villanueva (English and Spanish Language Support)

CANADA – 888-574-2553
US – 925-734-3630
leadershipsupport@shaklee.com

Appointment Preferred – To schedule personal time with your Shaklee Master Coordinator Counsellors please email them at leadershipsupport@shaklee.com.  Please include in the subject line of the email the name of your Master Coordinator Counsellor (Roxanne or Vicky) and a short reason for the meeting such as follow-up, reorganization, business questions, etc. This will allow both Counsellors the opportunity to schedule the necessary time with you to resolve your team needs.

For immediate needs, when your assigned Master Coordinator Counsellor is unavailable, please contact the Master Coordinator Support Line at 888-574-2553 (Canada) or 925-734-3630 (U.S.) and the next available Counsellor will be able to answer your call.