Shaklee News

28
Sep

Shaklee Business Leader Account Management Team

Your North American Regional Sales Team has grown and restructured, and we’re thrilled to be able to offer you and your teams a new level of support and assistance.

Led by Chief Sales Officer Jeff Pearson, the team of West Region Director Roger Hill, Central Region Director Robby Carter, East Region Director Joe Cardon, and Regional Sales Managers Susan Kim and Raquel Ledezma are motivated and empowered to go the extra mile to help you succeed in your Shaklee business. Susan and Raquel work with a team of eight Regional Account Managers, each of whom is a Field Support veteran with years of experience assisting you, understanding your needs and the needs of your business.

Listed below you’ll find, based upon your location, the assigned Regional Sales Manager and Account Executive who are there to support you.

Pacific Region

ACCOUNT MANAGER
Gabriela Gutierrez
ggutierrez@shaklee.com
925-271-9144

SALES MANAGER
Susan Kim
skim@shaklee.com
925-924-3389

SALES DIRECTOR
Roger Hill
rhill@shaklee.com
760-855-6292

Northwest Region

ACCOUNT MANAGER
Christina Han
chan@shaklee.com
925-271-9144

SALES MANAGER
Susan Kim
skim@shaklee.com
925-924-3389

SALES DIRECTOR
Roger Hill
rhill@shaklee.com
760-855-6292

Mountain Region

ACCOUNT MANAGER
Gabby Gutierrez
ggutierrez@shaklee.com
925-271-9144

SALES MANAGER
Susan Kim
skim@shaklee.com
925-924-3389

SALES DIRECTOR
Roger Hill
rhill@shaklee.com
760-855-6292

Southwest Region

ACCOUNT MANAGER
Jim Rapport
jrapport@shaklee.com
925-271-9144

SALES MANAGER
Susan Kim
skim@shaklee.com
925-924-3389

SALES DIRECTOR
Robby Carter
rcarter@shaklee.com
801-529-6250

Central Region

ACCOUNT MANAGER
Ana Caballero
acaballero@shaklee.com
925-271-9144

SALES MANAGER
Raquel Ledezma
rledezma@shaklee.com
925-924-3184

SALES DIRECTOR
Robby Carter
rcarter@shaklee.com
801-529-6250

Midwest Region

ACCOUNT MANAGER
Helen Wang
helenwang@shaklee.com
925-271-9144

SALES MANAGER
Raquel Ledezma
rledezma@shaklee.com
925-924-3184

SALES DIRECTOR
Joe Cardon
jcardon@shaklee.com
801-735-3961

Northeast Region

ACCOUNT MANAGER
Victoria Villanueva
vvillanueva@shaklee.com
925-271-9144

SALES MANAGER
Raquel Ledezma
rledezma@shaklee.com
925-924-3184

SALES DIRECTOR
Joe Cardon
jcardon@shaklee.com
801-735-3961

Southeast Region

ACCOUNT MANAGER
Roxanne Zulgis
rzulgis@shaklee.com
925-271-9144

SALES MANAGER
Raquel Ledezma
rledezma@shaklee.com
925-924-3184

SALES DIRECTOR
Joe Cardon
jcardon@shaklee.com
801-735-3961

North America Chinese Support

ACCOUNT MANAGER
Helen Wang
helenwang@shaklee.com
925-271-9144

North America Korean Support

ACCOUNT MANAGER
Christina Han
chan@shaklee.com
925-271-9144

SALES MANAGER
Susan Kim
skim@shaklee.com
925-924-3184

North America Master Coordinator Support

SALES MANAGER
Joe Torres
jtorres@shaklee.com
925-924-3031

CHIEF SALES OFFICER
Jeff Pearson
jpearson@shaklee.com
801-830-3787

How to Best Use Your Account Management Team

Sales Directors/ Sales Managers

  • For goal setting and strategic conversations
  • Explain and help maximize the Shaklee Dream plan
  • Rank qualifications commission inquiries: qualifications, paid compensations, and exceptions
  • Assist Senior Coordinator through Senior Executive Coordinator ranks with their personal accounts

Account Managers

  • For goal setting and strategic conversations
  • Explain and help maximize the Shaklee Dream plan
  • Rank qualifications commission inquiries: qualifications, paid compensations, and exceptions
  • Assist Director through Coordinator ranks with their personal accounts

Field Support

  • Compensation
  • P&R
  • Promotions
  • Incentive/Trackers
  • Business-related questions/processes
  • E-mails/fax/mail
    • EFTs
    • Resignations
    • Deaths
    • CD formations/dissolutions
    • Profile updates
      • Address change requests
      • Pricing
      • Adding a spouse
    • Deleting Members
    • Reorganizations

Order Entry

  • Placing orders
  • Sponsoring – enrol new Members by phone
  • Shaklee Guarantee/order discrepancies
  • Order status
  • AutoShips
  • AutoShip management
  • Credit/debits (order charge refunds, $10 product coupons, etc.)

Field Support

Canada

  • PHONE: 1-888-574-2553 (1-888-5-SHAKLE)
  • HOURS: Mon – Fri, 8:00 a.m. to 8:00 p.m. Eastern Time
  • E-MAIL: canada@shaklee.com

United States

Order Entry

Canada English

1-800-263-6674
Mon – Fri, 9:00 a.m. to 8:00 p.m. Eastern Time
Saturday, 10:00 a.m. – 7:00 p.m. ET

Canada French

1-800-263-9145
Mon – Fri, 8:00 a.m. to 4:00 p.m. Eastern Time

United States

1-800-Shaklee (1-800-742-5533)

Mon – Fri, 6:00 a.m. – 7:00 p.m. Pacific Time
Saturday, 7:00 a.m. – 4:00 p.m. PT
customercare@shaklee.com

NOTE: on the first and last business day of the month, hours are extended to 9:00 p.m. PT.

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